Request Window
Begin an eligible return or exchange within 30 calendar days of delivery.
Refund Policy
A Clear Path to Resolution
LEAFORA offers free returns and exchanges within 30 calendar days. This policy explains eligibility, product conditions, damaged or incorrect orders, refund methods, promotional purchases, and the steps required to begin a request.
Return Cost
Eligible returns and exchanges are free when the provided method is used.
Refund Method
Approved refunds are normally issued to the original payment method.
Customer Support
Order, return, exchange, and refund support is always available.
The Refund Path
Four Steps to a Resolution
A complete request helps the support team confirm eligibility and guide the return, exchange, replacement, or refund that fits the order.
Full Eligibility
Policy by Situation
Move directly to the policy area that matches your order.
Returns within 30 Calendar Days
An eligible request must be started within 30 calendar days of delivery. Proof of purchase or sufficient order information is required so the purchase and amount paid can be confirmed.
- Accessories, drinkware, brewing equipment, storage products, and filters should be unused, unwashed, undamaged, and complete where reasonably possible.
- Original packaging, manuals, parts, inserts, and included accessories should be returned when available.
- Normal inspection is permitted, but misuse, alteration, improper cleaning, or avoidable damage may affect eligibility.
Consumable Product Conditions
Unopened tea, coffee, and beverage products may be eligible within the 30-day window. Opened consumable products are generally reviewed when they are damaged, defective, incorrect, unsafe, or materially different from the order.
Do not consume a product that appears compromised. Keep the product and packaging until support provides instructions.
Damaged, Defective, or Incorrect Items
Contact LEAFORA promptly when an item arrives damaged, defective, leaking, broken, incomplete, expired, or different from what was ordered.
- Include the order number, product name, and a description of the issue.
- Photographs of the item, packaging, shipping label, or damage may be requested.
- Do not discard the item or packaging until support confirms the next step.
- An eligible outcome may include replacement, exchange, or refund at no return cost.
Exchanges Depend on Availability
Eligible exchanges are free within 30 calendar days. Availability depends on current inventory and the condition of the returned product.
When the preferred replacement is unavailable, LEAFORA may offer another available resolution, including a refund to the original payment method. Any approved price difference will be addressed before the exchange is completed.
Refunds Reflect the Amount Paid
Products purchased with the automatic 15% email subscriber discount or automatic 20% selected-product promotion remain subject to this policy unless a different condition was clearly disclosed before purchase.
An approved refund is based on the amount actually paid for the returned product after the applicable discount and includes any refundable tax associated with that item. Discounts have no separate cash value.
Items That May Not Qualify
A return may be declined when there is no proof of purchase, the request begins after 30 calendar days, or the product was used, altered, damaged after delivery, or handled outside its intended purpose.
Products that cannot lawfully or safely be resold may be restricted. Any product-specific or final-sale exception will be clearly disclosed before purchase. These limits do not remove rights that apply to damaged, defective, incorrect, or misdescribed goods under applicable law.
Before Sending an Item
Protect the Product and Review
Returning the product with the right information and reasonable protection helps prevent additional damage and supports an accurate decision.
Available Outcomes
The Resolution That Fits
The outcome depends on the product, condition reported, inventory availability, amount paid, and information available for review.
Refund or Replacement
When the Order Needs Correction
Damaged, defective, incorrect, incomplete, or otherwise eligible products may qualify for replacement, exchange, or refund after review. Support will explain whether the product must be returned.
Original Payment Method
How Approved Refunds Are Issued
Approved refunds are normally returned to the original payment method. A confirmation is sent after LEAFORA initiates the refund.
The bank, card issuer, or payment provider controls when the credit becomes visible after issuance. Refunds for discounted items reflect the amount actually paid.
Cancellation requests should be made promptly, but cancellation cannot be guaranteed after processing or fulfillment begins.
Refund Questions
Common Policy Answers
Quick guidance for the situations customers most often need to resolve.
When does the 30-day window begin?
The request window begins on the date the order is delivered. Start the request within 30 calendar days.
Do I pay return shipping?
No. Eligible returns and exchanges are free when completed using the return method provided by LEAFORA.
Can opened tea, coffee, or drinks be returned?
Opened consumable products are generally reviewed when they are damaged, defective, incorrect, unsafe, or materially different from the order. Keep the product and packaging for review.
What happens when an exchange item is unavailable?
Another available resolution may be offered, including a refund to the original payment method.
Are discounted products refundable?
Eligible discounted products may be returned unless a different condition was clearly disclosed before purchase. The refund reflects the amount actually paid.
What if my order never arrives?
Review the tracking information and contact support. LEAFORA will review the delivery record and provide an appropriate resolution based on the available information and applicable law.
Does this policy limit my legal rights?
No. This policy does not limit rights or remedies that cannot lawfully be excluded, including rights relating to damaged, defective, incorrect, or misdescribed goods.
Refund Support
Begin Your Request
Customer support is available 24/7 for returns, exchanges, damaged products, incorrect items, delivery concerns, cancellations, and refund-status questions.
LEAFORA Support Details
Include your order number, purchaser email, product name, and a clear description of the requested resolution.
Phone+1 (808) 555-0151
Emailsupport@leafora.lat
Address311 Niihau Street, Kahului, HI 96732, United States
Availability24/7 customer support