Shipping Cost
Shipping is included on every LEAFORA product with no minimum purchase.
Shipping Policy
Free Shipping, Clearly Delivered
Every LEAFORA order includes free shipping. Orders are expected to arrive within 3–5 calendar days, with tracking and 24/7 support available throughout the delivery journey.
Delivery Window
Orders are expected to arrive within 3–5 calendar days.
Order Visibility
Use the tracking page to review the latest available delivery progress.
Delivery Support
Customer care is available for tracking, address, delay, and arrival questions.
The Delivery Route
From Confirmation to Arrival
Each order moves through a clear sequence. Tracking becomes the most useful source of delivery progress once the parcel enters transit.
Full Shipping Terms
Policy by Delivery Stage
Use the navigation below to move directly to the part of the policy relevant to your order.
Free Shipping on Every Product
LEAFORA provides free shipping on all products. No minimum order value is required, and a standard shipping charge is not added at checkout.
Taxes or other legally required charges, where applicable, are separate from shipping and are displayed during checkout before an order is submitted.
Expected within 3–5 Calendar Days
Orders are expected to arrive within 3–5 calendar days. Tracking information should be used for the latest available carrier progress.
Severe weather, transportation disruption, holidays, emergencies, address problems, security reviews, or other events outside reasonable control may affect timing.
Delivery Uses the Checkout Address
Customers are responsible for providing a complete and deliverable address, including apartment, suite, building, unit, access, or business details where needed.
- Review the address before submitting the order.
- Contact support promptly when a correction is needed.
- An address change cannot be guaranteed after processing or transit begins.
- Additional movement caused by an inaccurate address may delay delivery.
Use Tracking for Current Progress
Tracking may show events such as label creation, carrier acceptance, transit, local delivery activity, delivery attempts, exceptions, and completed delivery.
A tracking scan may take time to appear or update. When the record remains unchanged beyond the expected delivery period, contact customer support with the order number and purchaser email.
Report Missing or Damaged Orders Promptly
Contact LEAFORA when tracking shows delivery but the parcel cannot be located, the order appears delayed beyond the expected window, or the package arrives damaged, opened, leaking, incomplete, or incorrect.
- Check the delivery area, household, reception desk, mailroom, or building office.
- Keep the package, shipping label, product, and internal materials available.
- Photographs may be requested to document visible damage or an incorrect shipment.
- An appropriate resolution may include carrier review, replacement, exchange, or refund.
Delivery Must Be Lawful and Practical
Orders may be restricted or canceled when the address is incomplete, undeliverable, outside the available delivery area, connected to suspected fraud, or prohibited by applicable law or carrier rules.
LEAFORA may divide an order into more than one parcel when products require different handling. Separate parcels may have separate tracking activity without adding a shipping charge.
Before Delivery
Prepare the Address for Arrival
A few practical checks can prevent avoidable delivery problems and make tracking easier to interpret.
Product-Specific Care
Packed for Different Rituals
The LEAFORA collection includes consumables, liquids, glassware, tools, and equipment. Each category may require a different approach to protection and inspection.
Tea, Coffee, and Drinks
Inspect Consumables on Arrival
Review seals, packaging, expiration information, containers, and product condition before use. Do not consume a product that appears leaking, opened, damaged, unsafe, or materially different from the order.
Glassware and Equipment
Keep Packaging during Inspection
Carefully inspect drinkware, kettles, brewers, frothers, infusers, filters, storage items, and accessories. Keep the carton, inserts, protective materials, labels, manuals, and included parts until the order has been checked.
Report breakage, missing components, or visible shipping damage promptly so the available evidence can be reviewed.
Shipping Questions
Common Delivery Answers
Quick guidance for tracking, delivery timing, address changes, delays, and damaged parcels.
How much does shipping cost?
Shipping is free on all LEAFORA products, with no minimum purchase required.
How long does delivery take?
Orders are expected to arrive within 3–5 calendar days. Use tracking for the latest available progress.
Can I change my delivery address?
Contact customer support promptly. An address correction cannot be guaranteed after order processing or transit begins.
Why has tracking not updated?
Carrier scans may take time to appear. Contact support when tracking remains unchanged beyond the expected delivery window.
What should I do when tracking says delivered?
Check the delivery area, household, reception desk, mailroom, building office, and any available carrier details. Contact support when the parcel still cannot be located.
What if my package arrives damaged?
Keep the package, label, product, and protective materials. Photograph visible damage and contact support promptly for review.
Can one order arrive in separate parcels?
Yes. Products may ship separately when different handling is appropriate. Separate parcels may have different tracking events, and shipping remains free.
Shipping Support
Help throughout Delivery
Customer support is available 24/7 for tracking, address corrections, delays, delivery attempts, missing parcels, damaged packages, and incorrect shipments.
LEAFORA Support Details
Include the order number, purchaser email, delivery address, and a clear description of the shipping concern.
Phone+1 (808) 555-0151
Emailsupport@leafora.lat
Address311 Niihau Street, Kahului, HI 96732, United States
Availability24/7 customer support