Calendar Day Window
Returns & Exchanges
Returns Made Simple
LEAFORA offers free returns and exchanges within 30 days, giving you a clear and considered way to resolve an order that is not quite right.
Return Cost
Resolution Options
Customer Support
A Considered Process
Three Clear Steps
The return and exchange journey is designed to be direct, transparent, and easy to follow.
Review Your Order
Gather your order details and confirm that your request falls within the 30-day return and exchange window.
Choose a Resolution
Select a return or exchange depending on what best resolves your tea, coffee, beverage, accessory, or equipment order.
Receive Support
Our customer care team is available around the clock to help guide the next step and keep the process clear.
Across the Collection
Support for Every Order
The same 30-day free return and exchange promise applies across LEAFORA’s carefully selected assortment.
Tea Collections
Green, black, herbal, and specialty tea orders are supported by the same clear 30-day return and exchange window.
Coffee Rituals
Whole bean, ground, instant, pod, and brewing equipment orders receive the same considered level of support.
Refreshing Drinks
Sparkling, fruit, functional, and ready-to-drink beverages follow the same simple return and exchange promise.
Before You Begin
Helpful Return Guidance
A few simple details help keep your request clear and make it easier for customer care to assist you.
- Keep your order information available when requesting help.
- Begin your request within 30 calendar days of delivery.
- Choose whether a return or exchange best fits your situation.
- Share clear details about the product and the resolution you need.
- Use the dedicated Contact Us page for return and exchange assistance.
Common Questions
Returns at a Glance
Clear answers about timing, costs, exchanges, shipping, and promotional savings.
How long do I have to make a return?
You may request a free return or exchange within 30 calendar days.
Do returns or exchanges cost anything?
LEAFORA offers free returns and exchanges within the 30-day window.
Can I request an exchange instead of a return?
Yes. You may choose an exchange when that is the better resolution for your order.
Does free shipping still apply to new orders?
Yes. Shipping is free on all LEAFORA products, and delivery is expected within 3–5 calendar days.
How do email subscriber savings work?
Email subscribers receive an automatic 15% sitewide discount after successfully subscribing. No discount code is required.
How do promotional discounts work?
Selected promotional products automatically receive 20% off. No discount code is required.
Customer Care
Return Support, Anytime
Our support team is available 24/7 to help with returns, exchanges, order questions, and delivery concerns.
LEAFORA Support
Keep these details close whenever you need help with an order.
Phone
+1 (808) 555-0151
Email
support@leafora.lat
Address
311 Niihau Street, Kahului, HI 96732, United States
Availability
24/7 customer support